I am Strawberrique and this is my first Fiverr Story!
The situation is very simple. I have also opened a ticket.
We will call our buyer, T. And I am seller.
On the 16 October 2017 T orders a gig from seller. Seller delivered the same day and provided T with 1 revision. T never talked to seller again and order was completed in 3 days automatically. T comes back 1 week later saying that he is not ok with the delivery and was not aware of how Fiverr worked.
(And from now on I will bore my future buyers with information about Fiverr orders work with appropriate Fiverr FAQ links.)
Back to the story, I tell T to read the rules before ordering next time.
2 weeks passed, the funds from said gig were Cleared on November 2 2017. On November 13 2017 I withdraw the money to my bank account and buy a pizza.
However, fast forward 2 months and 3 weeks ( Heard nothing from this buyer meanwhile), I get this gem, In the earnings tab: the order funds from said order were reversed from Cleared to Pending. And then a refund was made to the buyer.
Buyer is nowhere to be found, blocked me and then deleted account I think.
My big problem is : Why did this happen so long after the entire process? I spent the time to give something unique and original to my buyer. He was not well informed and careless with his own money. Why is it that they gave T a refund 2 months and 3 weeks after?
*My cancellation rate and completion rate dropped after I had worked hard to raise. Each early completion amounts to 1% increase but one such crazy situation completely destroyed the completion bar by more than 5%.
*Edit : formatting problem + info