Fiverr Community Forum

My buyer refund his money after complete gig

I did complete gig with my buyer.but today I open my fiverr account and I can see my buyer cancel his order and he got refund.though he complete that gig with me one week ago.and i earned money.but i lose my money today.how it is possible?

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I am a newbie and maybe I am wrong but… When you complete a gig is the order automatically deleted (terminated) or do you personally need to end it ?

Suggest you read the Terms of Service at the bottom of the Fiverr main page for the rules as to how Fiverr works.

Everything is explained there in detail.

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Fiverr doesn’t release funds til 14 days after the completion an order. Please refer below article.
https://sellers.fiverr.com/en/article/viewing-your-revenue

1 Like

Why don’t you contact customer support and check? Sometimes due to a payment problem it got canceled. If you contact customer support, you will be able to find the problem.

I hope this problem is finish to Fiverr customer care, so you can contact the Fiverr support team.

I think he refunded his money with PayPal dispute
PayPal in 90% refund buyers.