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My clear money not appear payonner account


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Hi,
Today I withdraw my Fiverr account money to Payoneer. I received confirm message. I confirm an select fast (2 hours) load method. But my money does not appear my Payoneer account. I told this problem Payoneer CS. CS told me to fix this problem next few hours. But now, spend a long time.Please tell me somebody faced this situation.
thank you

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