Yeah, I just ot a reply from them now, and this is what it reads:
Mario (Fiverr Customer Support)
Apr 11, 6:26 PM EDT
Please contact Payoneer requesting information about your funds and also, please change your password
We are replying to you at this email address to authorize this account’s ownership. Your cooperation in verifying the account with the procedures below is appreciated in enforcing the security of the account.
In the meantime, withdrawing revenue from this account has been disabled until further notice.
You can either authenticate with information from your PayPal account or your Fiverr Revenue Card. All of the requested materials must be produced from either selection.
Account authentication through PayPal:
- A Fiverr-related PayPal transaction ID that corresponds to the FIRST PayPal account used on the Fiverr account in question (please do not send a screenshot).
- Please provide us with the FIRST PayPal email address that was used on this Fiverr account.
Account Authentication through your Fiverr Revenue Card:
- Your Funding Source ID associated to your Fiverr Revenue Card, which you can find in Account Activity > Funding Sources once logged in to your Payoneer account (please do not send a screenshot).
- Please confirm your security question (question only , not the answer)
Reporting the issue
We ask for your understanding in going through this process as we take the security of the account seriously. To help provide us more insight on the issue, we that you explain how this may have occurred.
Were you contacted on Fiverr with a user providing a suspicious URL? Were you asked to communicate off of Fiverr, and if so, did someone send you a link to click?
Note: Although we immediately reported this case to our Risk Management team and then to Paypal, we cannot guarantee the collection of the funds that were withdrawn from Fiverr. For privacy concerns, we are unable to report the PayPal account responsible for this action based on PayPal’s policy agreement.
Men, I just can’t believe this. Totally dumbfounded.