Jump to content

My client refuse to pay me


fradelia

Recommended Posts

My client refuse to pay me. It’s been 3 weeks that he wanted a modification while he had the right to only 1 revision. He don’t send anything but don’t want to pay as well.

I told Fiverr support but they say that they can’t help.

What should i do ? Should i mark the order as completed and block him or what ?

Link to comment
Share on other sites

My client refuse to pay me. It’s been 3 weeks that he wanted a modification while he had the right to only 1 revision. He don’t send anything but don’t want to pay as well.

I told Fiverr support but they say that they can’t help.

What should i do ? Should i mark the order as completed and block him or what ?

he wanted a modification

Did you offer to do the modification for price? If the Buyer wants more work, you deserve to be paid for it, but you do need to work something out yourself.

If they want more revisions than you offer, then say so.

Thank you for your continued interest in my services. The extra work will cost X. I have sent you a Gig Extra to cover this expense for you to accept at your convenience. If you do not accept within X days, I will assume my work done and resubmit the order for completion.

Or

Thank you for your continued interest in my service. I have, however, completed your order according to the scope and specifications. I have also provided X free revisions thus far, even though the order only offered X. If you would like me to continue working on this, it will cost $X for each additional revision.

Or

If the order has been completed to the scope purchased, then decline any cancellation requests put forth by the buyer. I won’t say it’s an empty threat, but cancellations are not as easy to make as a simple click of a button. The buyer would have to go through Customer Support to cancel without your permission, and as long as you’ve met all the criteria and complied will all Fiverr standards, you should be fine. The suggested reply from @zerlina84 is pretty good, but I would recommend making it…

and

Firstly, you need to get rid of this line in your gig “Modification Will Be Free Until Your Satisfaction”, and make one of your FAQ define what counts as a revision. Second, when someone does use a revision, state clearly: “This is your one free revisions. Any further revision will cost $X.” Third, if someone demands more work than what you agreed to, reply outright: “Thank you for your further interest in my services. Your request is outside the scope of the current order, but I would be happy …
Link to comment
Share on other sites

he wanted a modification

Did you offer to do the modification for price? If the Buyer wants more work, you deserve to be paid for it, but you do need to work something out yourself.

If they want more revisions than you offer, then say so.

Thank you for your continued interest in my services. The extra work will cost X. I have sent you a Gig Extra to cover this expense for you to accept at your convenience. If you do not accept within X days, I will assume my work done and resubmit the order for completion.

Or

Thank you for your continued interest in my service. I have, however, completed your order according to the scope and specifications. I have also provided X free revisions thus far, even though the order only offered X. If you would like me to continue working on this, it will cost $X for each additional revision.

Or

If the order has been completed to the scope purchased, then decline any cancellation requests put forth by the buyer. I won’t say it’s an empty threat, but cancellations are not as easy to make as a simple click of a button. The buyer would have to go through Customer Support to cancel without your permission, and as long as you’ve met all the criteria and complied will all Fiverr standards, you should be fine. The suggested reply from @zerlina84 is pretty good, but I would recommend making it…

and

Firstly, you need to get rid of this line in your gig “Modification Will Be Free Until Your Satisfaction”, and make one of your FAQ define what counts as a revision. Second, when someone does use a revision, state clearly: “This is your one free revisions. Any further revision will cost $X.” Third, if someone demands more work than what you agreed to, reply outright: “Thank you for your further interest in my services. Your request is outside the scope of the current order, but I would be happy …

Thank you for ur respond.

I have explain that but he didn’t want to and keep demanding modifications. What should i do please ?

Link to comment
Share on other sites

I have explain that

Just to make sure I’m not misunderstanding:

You’ve sent a Gig Extra that details the modifications they want and the cost?

He opened a litigation because he wanted me to revise his work ( for free).

I opened a litigation and i sent him an extra revision for X$ but he refused.

He said he want it for free while i explained to him that i offered him 3 free revisions and the gig description gave him only 2 free revisions.

I don’t know if the order will be marked as completed or no. He keep asking for revisions but when i sent him the extra he refused and keep saying that i wasn’t honest while i am. I did all my work and he said that it was a lot of money n that he don’t wanna pay.

I contacted the support but they don’t give me any solution …

Link to comment
Share on other sites

Oof.

If you are sure the order is 100% complete, to the scope/brief of the original order, then redeliver it. Restate the order in-full, and the revisions you’ve already made in the delivery message.

This might turn into a battle, where you deliver, he declines, you deliver again, he declines again, etc.


Okay, I just spotted a problem. You claim in your gigs “Satisfaction 100% guaranteed” (in ALL the images). You have, technically, made a binding promise that you will do revisions until the client is satisfied. I also spotted nothing that states what a revision is or is not. Fiverr cannot help you, when your own contract has loopholes.

I STRONGLY suggest you fix both those.

So many newbies are being taken advantage of here on Fiverr by a small minority of predatory “buyers”. This is my take on how to protect yourself, thereby reducing the chances of a cancellation or negative review.
Special shout out to @melissaharlowvo for the buyer requirements section. Enjoy!
Link to comment
Share on other sites

Hi,
Just do the revisions until the client is satisfied. Communication is the key here. If the client is not satisfied He will leave bad review which is a big cost. if he cancel the order or you cancel it’s also a dangerous thing for the seller account.

I prefer to complete the order even if I don’t get the review at all but if it can be canceled that is not bad choice to avoid a poor review.

Link to comment
Share on other sites

Oof.

If you are sure the order is 100% complete, to the scope/brief of the original order, then redeliver it. Restate the order in-full, and the revisions you’ve already made in the delivery message.

This might turn into a battle, where you deliver, he declines, you deliver again, he declines again, etc.


Okay, I just spotted a problem. You claim in your gigs “Satisfaction 100% guaranteed” (in ALL the images). You have, technically, made a binding promise that you will do revisions until the client is satisfied. I also spotted nothing that states what a revision is or is not. Fiverr cannot help you, when your own contract has loopholes.

I STRONGLY suggest you fix both those.

So many newbies are being taken advantage of here on Fiverr by a small minority of predatory “buyers”. This is my take on how to protect yourself, thereby reducing the chances of a cancellation or negative review.
Special shout out to @melissaharlowvo for the buyer requirements section. Enjoy!

We are already in a battle… thank you so much for helping me. It’s sad to see that Fiverr can’t so anything about it

Link to comment
Share on other sites

Hi,

Just do the revisions until the client is satisfied. Communication is the key here. If the client is not satisfied He will leave bad review which is a big cost. if he cancel the order or you cancel it’s also a dangerous thing for the seller account.

I prefer to complete the order even if I don’t get the review at all but if it can be canceled that is not bad choice to avoid a poor review.

I can’t cancel the order because its about a lot of money and i worked hard for it.

I did everything but the buyer just refuse to pay me that’s all. He dont wanna pay n keep lying by saying he wants revision while he dont send anything so i can revise it.

He just want me to cancel the order while i can’t. I prefer a bad review than not get payed for my job. It took me months !

Thank u

Link to comment
Share on other sites

I can’t cancel the order because its about a lot of money and i worked hard for it.

I did everything but the buyer just refuse to pay me that’s all. He dont wanna pay n keep lying by saying he wants revision while he dont send anything so i can revise it.

He just want me to cancel the order while i can’t. I prefer a bad review than not get payed for my job. It took me months !

Thank u

he wants revision while he dont send anything

Oh, okay, that you might be able to do something about. You said you already contacted Customer Support? If the ticket is still open, ask CS if they will reach out to your client for you.

Link to comment
Share on other sites

Archived

This topic is now archived and is closed to further replies.

×
×
  • Create New...