I have a customer who has requested a revision a few days back, which is fine. But when I asked some follow up questions to further clarifying what he wanted, he didn’t answer. So I worked a bit on having some incomplete samples which I sent to ask him which he preferred, so that I can work from there and therefore have a higher chance that he is pleased with the next delivery. Still no answer and its been almost 24 hours since then and about day until the delivery.
Should I just build on those samples I showed and make a formal delivery and hope that he is pleased?
I always strive to get customers exactly what they want which has resulted in only 5 star reviews for me so far, but it’s quite hard to provide this when the customer isn’t communicative as a don’t want to risk an unhappy customer. 1 unhappy customer is worth 10 happy customers, at least (according to the statistics from CRM classes)
Anyone have advice? Also, I apologize for having a question possibly similar to someone else but I couldn’t find a recent similar topic