2 days ago I got an order for $20. I spend 4 or something hours writing the article. That’s actually my top selling gig and people love it and always come back.
But just now I got this message.
“The speech is in no way the quality I expected. The jokes are bad and I cannot use any of them in front of my audience. There is no opening and closing funny lines which I suggest should be synchronised. The speech is all over the place. I suggest you cancel this gig because clearly you cannot give me the standard of speech I want and there is no point reviewing it. It is nowhere near what I want.”
I offered him to review it, told him I don’t want to have canceled orders because that lowers my stats and all, and I also told him he was the first client to not be happy. I apologized, and said I felt bad for letting him down, even after the fact he didn’t give me anything specific to work with. But by judging by his message, he will still want a cancellation.
He just mentioned 1-2 general things about him, nothing specific about the speech, and told me “go with it”.
I don’t know what should I do.
Cancel it, not cancel it.
What would you do?
I would totally cancel it right away, but the only reason I’m pulling back and asking you is because of this I read:
Why Is My Order Completion Rate Important?
Keeping a strong Order Completion rate is important because completing as many orders as possible is the way to gain revenue, build relationships with buyers, and grow your business. It is one way for you to track the quality of the service you’re providing on Fiverr, and can also be a factor that influences your Gig’s position in search rankings.
Thanks in advance!