I joined Fiverr as a Seller to provide WordPress website services. As my business grew, I needed different services for my business. I am writing this post to share my experience as well as to point out the issues that I faced as a Buyer. It can also be used as an advice to different Sellers.
Let’s start first with the positive experience. I wanted a logo for my business and I searched for different Sellers who provide this service. Finally, I found someone and he provided me the logos. I was very happy with the work. However, there was one thing that I found annoying. The Seller kept addressing me as “My friend”. I kept thinking to myself that he barely know me, yet he keeps calling me “Friend”. To be honest, I did not like it. If he could have addressed me by name, that would be much better.
The second experience was not successful. By unsuccessful, I mean that I did not hire any freelance. I wanted to a web application. I contacted 3 Sellers for this. Two of them were Level 2, I think. One was level 1 Seller. I contacted them and here is what happened.
The first seller, just sent me the offer with a 7 days deadline without even knowing what I wanted. This gave me an impression that it won’t be a good choice to hire him. A Seller who just sends the offer without knowing the requirement is, in my opinion, not a good Seller to hire.
The second seller was… quite proudy. He didn’t even read the requirements I shared with him and just quoted me a big amount with 4 digits. I believe he just measured the length of my requirements and quoted me a huge price. I did not have any problem with the price of his services. Atleast, he could have read the requirements first. You must be thinking how did I know that whether he read the requirements or not, right? Well, there was a question added between the requirements to filter out Sellers like him.
The third and last seller was nice. He read the requirements thoroughly and answered the question first before saying anything else. I would have hired me but the project had to be postponed for personal reasons.
To sum up the above post, I believe these points can do and will work as an advice for other Sellers:
- Please do not try to be extra friendly with the buyers. Not everyone of them like it.
- Please read the requirements thoroughly before sending any offer or quoting any amount. It will impact your customer service.
- Please do not overcharge your Buyers.
I hope all the Buyers and Sellers will find these helpful.
Do you agree with my points? Share your thoughts in the comments/replies and help me and others.