Recently I’ve been using the ‘Available Now’ option and I think it’s a really great idea that needs a couple tweaks.
The first time I turned it on it took me 6mins to reply to the client (the required reply was a little bit long) and i learned that I need to send a generic reply as quickly as possible and then continue the conversation once I’m in the ‘safe zone’. Although I like to avoid spamming the client with multiple messages and pack my reply into one message, this isn’t an option. Lesson learned
The second time I used it everything went fine, got a couple messages and replied within the 5 minute window.
I continued using it for 2 or three more times after that.
Now today, I turned it on and a previous ongoing conversation I had with a client made me lose the 5 minute window and got my second strike. To be fair, I was looking for the file she was requesting and had to make sure it was ready. I did not think this required a quick-spam-generic reply
Since the conversation started last week and I’ve been communicating back and forth with this person, I didn’t think this will count as a missed 5minute window .
Probably my last time using this feature because it stresses me more than it helps and I don’t even want to know what kind of silly thing I need to do to get my third strike
Just my 2cents.