Fiverr Forum

My files were not delivered! What to do?


Hi, I just accepted an order -because I thought I had to in order to get my files without the watermark- but I got nothing but one 645KB jpeg file!!!
I bought the premium Package saying:

Premium Package
Get a 4 HQ Concepts with all vector & source files (Ai,Eps,Pdf,Svg & Psd) + Transparent PNG & Jpeg
Vector File
Social Media Kit
High Resolution
3D Mockup
Logo Transparency
Source File

But I didn’t get that and now I’m panicking because it will close in 3 days!!!

What do I do?

Are the sellers withholding the files until they see how you rate them?! If so that is absolutely not acceptable!
Or am I missing something?
This is my first order, so maybe I misunderstood how to get my files. I clicked the “download” link in the “Here’s your delivery” mail, but that only gives me access to the one jpeg file.

Please help!