I seldom rant, but thats gonna change now.
After 3 years, almost 1400 completed orders, 990 reviews I have finally achieved my first 1-star review.
I’d like to thank the buyer who made this all possible…from the bottom of my heart, THANK YOU.
A lil backstory: The buyer wanted a book trailer video, 60 seconds, no voice, text only, music…basic. They didn’t provide the actual text for the trailer, didn’t even provide the book cover (as requested in my gig description) until the day of delivery and STILL I delivered on time, as promised. Buyer then asks for the watermark to be removed, so they could send the video to the author. I declined. Its been my prior history that I’ve had over $3000 in videos “stolen” on Fiverr as they’ve been delivered, then the orders were cancelled.
As a practice on and off fiverr, I do not deliver any videos without a watermark overlay AND a watermark underneath the video every 20 frames (on a 30fps vid). I can remove corner watermarks or centered layer watermarks in After Effects with a little work, so if I can, I assume anyone can and it’s standard procedure in my line of work to watermark.
Anyway, the buyer contact me again asking why, I explain and they proceed to put through a cancelation notice complaining about the quality of the video, cheap footage, etc and then state they never got the video…which begs to question, how can one complain about a video one has never received. Nevertheless, I declined the cancelation request with an appropriate response and get hit with the 1-star review. The video will actually be IN my portfolio.
Now, I say this with 100% honesty, I don’t care about the reviews, I only care about my work. I know they help/hurt rankings and some sellers ask for reviews…I don’t. If the videos I create are on and I get a 5 star review great. If I get a 3 start review…same thing.
I’m personally offended by the seller’s comments, behavior and lies, but not surprised. Complaining about using cheap footage on a job that cost $60, when purchasing 1 clip would cost at least that much shows, at once ,a level of hypocrisy and ignorance from this buyer I would have though reserved for someone who doesn’t make a claim to be a professional. To insult MY integrity and professionalism sounds like smoke from another fire and I get burn.
My thanks is for showing me that, even at my age, I can still be surprised.
Oh well, for me it’s part of a 2018 transition plan. Its been a good run, but all good things must come to an end…