I have messaged them, saying:
Hi there Fiverr CS team
I’m just here to ask further about the TOS that stated: “Users with the intention to defame competing sellers by ordering from competing services will have their reviews removed or further account status related actions determined by review by our Trust & Safety team.” (picture 1)
I feel that my buyer/competitor is violating that rule because they never ask for a revision, commented that my work was good yet give me a bad rating. (picture 2)
It’s okay if after reviewing my case you still don’t consider this as a violation, but if it’s true, I just want an explanation as to why this isn’t considered a violation of the rule?
It will be helpful for me to understand Fiverr’s rule better so next time there will be no misunderstanding about this kind of issue again.
Then I got an answer from CS Roberto today, he said:
Thank you for contacting us regarding the buyer’s behavior toward you.
Remember, at the end of the day, feedback is all about your buyer’s experience, and not about building up your own account. If a buyer leaves negative feedback, this can be a chance to learn and improve by reflecting on what might have gone wrong with the order.
We’re here if there’s anything else we can help you with
After that, I got my first warning!!
The issue was improper usage of Fiverr.
They said that they ask me not to try to manipulate or find workarounds to ‘trick’ the system.
Now I’m confused, it’s as if I’m in the wrong just because I’m asking about the TOS
(maybe I should change the title to: my first warning - from asking a question)