Fiverr Community Forum

My first buyer send me an email address by order page chat box

I think he doesn’t know Fiverr’s ruler so he send it. For avoiding Fiverr warning what I do now. Thank you.

1 Like

Quote the ToS at him.

  • To protect our users’ privacy, user identities are kept anonymous. Requesting or providing Email addresses, S kype/IM usernames, telephone numbers or any other personal contact details to communicate outside of Fiverr in order to circumvent or abuse the Fiverr messaging system or Fiverr platform is not permitted.

Honestly, I’d be very wary of this buyer, if they don’t know the rules.

Be careful.


Hi aatbusinessplan,
Ask support to cancel the order. If you don’t cancel it Fiverr will send warning.
If you order requirements need mail id then its okay.

That’s not true at all. As long as she doesn’t share her own personal information, she won’t receive a warning. There’s absolutely no need to cancel the order.

Like @imagination7413 said, just quote TOS to them and let them know that you will only communicate on Fiverr.


Yeah, We can send TOS to the buyer too. @aatbusinessplan Lets us know what the buyer reply.

I said fiver doesn’t allow outside communication. He said it’s him another id.

I already complete the order. And delivered.

1 Like

He direct order before contact and after order in order page chat send the mail. I write a document for him. I have to include the mail at that file but I don’t get that be because he doesn’t say that. When I check the document I see the email option. The order complete. He gives me 5$ tips. So what I do now?

you should not cancel the order.