I’ve been vocal about my scepticism about the blind review system but up until now, all my reviews in the past few days have been from repeat buyers so I knew roughly what they were going to say and left replies accordingly
Until today, when I received my first review form a new buyer since the change. The very first one and I already feel like shit
It wasn’t a difficult buyer, but the whole order felt a bit odd, I wasn’t sure where I had him, if he was happy or not or if he felt he had a “meh” experince. The lack of replies from him gave me a vibe that he might not be entirely satisfied. But I had delivered and was confident my work was good, so I was hoping for the best.
Then the review part came, which is usually a great feeling when you get that 5 star review, especially for an order like this when I wasn’t entirely sure about the buyer. A great energy boost that sets the mood for the rest of the day and makes me feel productive and motivated when working on other orders.
Except I couldn’t see if it was a good review or not. If I had to bet money on it I would have thought so because I was confident my work was good, but I didn’t know for sure. So I left a short generic reply, unable to give any personal thanks or responses.
And of course, he had left a glowing 5 star review! I instantly felt I had to message him and apologize for not being able to give a more personal reply. I thanked him in a private message instead, but even so all other buyers will now see a short and plain reply to a review that is much greater than the reply it received. I’m embarrassed about this
I could of course have raved in my reply about how great the buyer was, but then that would be lying and on top of that the review I got could have been a worse one.
I’ll say it again: please Fiverr, no hard feelings if you backtrack. You had an idea, you tried it, it didn’t work. Please change it back