fromasloth Posted June 27, 2015 Share Posted June 27, 2015 I ended up not being able to submit a video for one of my clients because the file size was too large. The client decided to cancel the order and submit a bad review. Is there any way at all to bounce back from this? Link to comment Share on other sites More sharing options...
fromasloth Posted June 27, 2015 Author Share Posted June 27, 2015 Also, this is my first time selling on Fiverr. Link to comment Share on other sites More sharing options...
syedsimanta03 Posted June 28, 2015 Share Posted June 28, 2015 Offer him something extra and told him not to give you a bad review.If it doesn’t work ,you can back the refund Link to comment Share on other sites More sharing options...
syedsimanta03 Posted June 28, 2015 Share Posted June 28, 2015 And tell him to remove the feedback Link to comment Share on other sites More sharing options...
agrodut Posted June 28, 2015 Share Posted June 28, 2015 You may request him/her to with drown it or you may proposal him/her to do extra work. negative review is very bad for any account. :bz Link to comment Share on other sites More sharing options...
Guest voicetex Posted June 28, 2015 Share Posted June 28, 2015 For future gigs: You can send a download link for e.g. Dropbox.Usually Buyers are understanding if you say "Just a sec, File is too big for Fiverr. I will provide a download link"I cannot see the Gig you are referring to with the bad comment, but the 1-star rating shows on your profile.Put the Gig back up and rate the buyer yourself with explanation like “file too big for Fiverr delivery, customer cancelled before I could provide via other means”.Make sure your comment is not insulting for the customer and that all you write is the truth.As a buyer, I’d rather see that you could not deliver for a reason rather than seeing just the bad rating and wondering what happened. Link to comment Share on other sites More sharing options...
belengarcia Posted June 28, 2015 Share Posted June 28, 2015 When you’re late and the buyer cancels, the negative rating is given automatically by Fiverr, not by the buyer, and it can’t be removed. I believe that neither can you write a response to it. Link to comment Share on other sites More sharing options...
Guest voicetex Posted June 28, 2015 Share Posted June 28, 2015 Reply to @belengarcia: That’s the question. As we cannot read the review right now, we can only assume what happened.I am looking forward to reading fromasloth’s answer. Link to comment Share on other sites More sharing options...
belengarcia Posted June 28, 2015 Share Posted June 28, 2015 @voicetexhis client never got the product, because he cancelled the order. Without delivery the buyer isn’t given a chance to rate.I agree with you that the best bet is to put the gig back up. At least, potencial buyers will see that the 20% comes from a late delivery, and not a bad product. Link to comment Share on other sites More sharing options...
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