Fiverr Forum

My first review was negative


#1

I ended up not being able to submit a video for one of my clients because the file size was too large. The client decided to cancel the order and submit a bad review. Is there any way at all to bounce back from this?


#2

Also, this is my first time selling on Fiverr.


#3

Offer him something extra and told him not to give you a bad review.If it doesn’t work ,you can back the refund


#4

And tell him to remove the feedback


#5

You may request him/her to with drown it or you may proposal him/her to do extra work. negative review is very bad for any account. :bz


#6

For future gigs: You can send a download link for e.g. Dropbox.
Usually Buyers are understanding if you say "Just a sec, File is too big for Fiverr. I will provide a download link"
I cannot see the Gig you are referring to with the bad comment, but the 1-star rating shows on your profile.
Put the Gig back up and rate the buyer yourself with explanation like “file too big for Fiverr delivery, customer cancelled before I could provide via other means”.
Make sure your comment is not insulting for the customer and that all you write is the truth.
As a buyer, I’d rather see that you could not deliver for a reason rather than seeing just the bad rating and wondering what happened.


#7

When you’re late and the buyer cancels, the negative rating is given automatically by Fiverr, not by the buyer, and it can’t be removed. I believe that neither can you write a response to it.


#8

@voicetex
his client never got the product, because he cancelled the order. Without delivery the buyer isn’t given a chance to rate.
I agree with you that the best bet is to put the gig back up. At least, potencial buyers will see that the 20% comes from a late delivery, and not a bad product.


#9

Reply to @belengarcia: That’s the question. As we cannot read the review right now, we can only assume what happened.
I am looking forward to reading fromasloth’s answer.