Fiverr Community Forum

My Fiverr Account Flagged

Your Fiverr Experience
#1

Hi everyone,
Today I received the message from Fiverr that my account flagged. It says that I share my personal contact information with my customers.
I didn’t share any personal information with my customers.

  • Sometimes I use Zoom screen sharing App to make an online meeting for better understanding the customer request. And it helps me to increase my sells. (Zoom generate 1-time meeting link)
  • My customers ask portfolio from me. I send them my portfolio website which doesn’t contain any contact information. When customers click Contact it redirects to my Fiverr profile.
    I don’t think that I break TOS.

Pls help me.

2 Likes
#2

You can contact with CS.

#3

I contacted them but they didn’t answered to me yet. What do you think did I break TOS?

#4

Contact outside of Fiverr isn’t allowed.

4 Likes
#5

No exact way of knowing until you can get in touch with Fiverr support team, but assuming your circumstance have you not gotten a warning beforehand?

Mic

#6

Contact outside Fiverr isn’t allowed, and there is only a limited list of portfolio platforms you are allowed to use to share anything with clients. It’s all in the TOS.

3 Likes