So I ordered a YouTube banner be designed and made for me back in December. The artist said it would take 4 weeks. Fair enough because of the detailed involved. We kept in communication up until the date it was due. I wanted them to make an additional change before submitting it and they agreed. Then…nothing. They’re was no submission, no feedback, they weren’t even online. I messaged them for over a month and got nothing. Finally I had to start stalking the web and thankfully they were an up and coming artist. I found them on Facebook, but due to more site issues, I eventually had to go through her husband to FINALLY get ahold of her (the original artist). She was more than happy to give me my work…but I asked why no response on fiverr. She apparently has been unable to login and is still sitting on a ticket.
I should NOT have to go such a back door, near stalker, method to get my requested artwork, that I already paid for. Did I mention that she is from Indonesia?!? Thank goodness she speaks perfect English but I’m currently having to look for a way to pay her for the origin .psd file that I wanted later. She did offer it for free, but I have a little more self respect than to take advantage of someone when they didn’t cause the issue.
My point, hurry up and get this resolved fiverr! Do all repairs take almost 2 MONTHS to fix?!?!
Do you guys care at all about your customers? I mean, this is ridiculous.
Please message me so we can get this resolved quickly. Thank you.