Hello Fiverr Members,
Prior to now, Fiverr has treated me very well, however recently things have changed. This is my story…
I am a 60-year-old grandmother and U.S. Veteran who depends solely upon my Fiverr income to support myself. I’ve been a Level II Fiverr Seller for about three years now, have always offered Classified advertising as well as other marketing services and brought in a lot of revenue to Fiverr because of my popular promotional services. My classified gigs and other promotional gigs have raked in 3,436 orders over the years and Fiverr never had any issues with those gigs during all this time.
I offer honest marketing services and have always been dedicated to my customers and provide good customer service. Fortunately, the majority of my customers have been very satisfied with my services and have given me high ratings as reflected in my 5.0 and 99% ratings.
Now, however, since one of my customers went against Fiverr policy and filed a dispute with PayPal to get their money back instead of handling it internally via the Fiverr website as they are supposed to, Fiverr has frozen ALL my gigs and has removed them all from their search results. This has resulted in absolutely NO orders for me and I am very concerned because that’s my ONLY INCOME since I got laid off and broke my wrist.
Upon inquiring as to the reason for this, Fiverr support is giving me some repeated copy/paste story saying “Please note that the services you have offered on Fiverr is not in our editorial focus and guidelines. Your account has accumulated too many denied services which were not in accordance with our editorial guidelines and terms of service and for the safety of the community, your account does not appear in our search results.”
Oh really? For three years, my services have been just fine for Fiverr and now, because of what SOMEBODY ELSE did by filing a dispute with PayPal, Fiverr is penalizing ME by freezing all of my gigs! This is totally unfair! I delivered that disputed order a day ahead of time, created a banner as requested and posted that banner on two separate websites, as promised. I never heard anything back from the buyer about this order, no complaints or requests for modification… until now, THREE MONTHS LATER, when I was informed by a Fiverr representative of this PayPal dispute and asked to “discontinue my work”. It appears to me that customer was one of those abusers who gets the services from Fiverr gig sellers, then wants a refund as well. Very bad business on their part.
So why am I being blamed and penalized for something which is not my fault?? The “too many denied services” is a hogwash excuse. The 6 denied gigs from a long time ago are no big deal… I’ve deleted them, no problem. It certainly does not affect the “safety of the community”. If that were the case, then every Fiverr Seller who offers marketing services should also have their gigs frozen, like mine, but that’s not the case. There are hundreds of others classified ad posters and promotional services visible in the search results, if you take a look. So, because I am being singled out, isn’t this discrimination?
So, apparently because of the PayPal dispute, all my gigs have been taken out of the search results, not because of the previously stated reasons. My conscience is clear… I did MY work responsibly (banner creation and advertising) and because of some irresponsible buyer’s actions, Fiverr is making ME pay instead of the buyer who actually is the one at fault.
I temporarily suspended the gig in question (Banner Advertising) so it’s not visible to the public, but what about all my other classifieds and advertising gigs? Can’t those be put back into the search results?
I feel this is completely unfair, unjust and is no way to treat a long-time Fiverr member.
Don’t forget that it’s the members such as myself and other faithful Sellers and Buyers who have made Fiverr what it is today. Don’t brush us under the rug…
Unhappy, Hungry Fiverr Seller
- See more at: http://forum.fiverr.com/discussion/50632/my-fiverr-nightmare-from-an-american-us-veteran#Item_1