Fiverr Community Forum

My Gig down reason of order cancelation. Please tell me how do I rank now?

I completed my 1st order with five star review but three day ago my order canceled by fiverr support. Now my gigs are down unexpectedly. Please take a look at the condition of my gig in the picture and give me some tips for improve my gig rank.

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It’s a matter of sorrow.
For what reason was your order canceled?

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I asked fiverr support why cancel my order? Fiverr answered me “I see that there was a chargeback filed for the payment of this order outside of Fiverr. The funds are now being held by the payment vendor, and are not in our hands which is why we will not be able to compensate you.”

Same thing happened with me . Buyer took the work for free , ordered a chargeback outside of fiverr and matter is currently looked by the fiverr team . Though its been 3 months and they are still looking into it .

We had average 1.5k - 3k daily impressions and since then it is less than 100 daily .

@chronos_1 you haven’t gotten rid of this problem?

Not yet ! Will let you know if i find something .

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Please see: https://www.fiverr.com/support/articles/360011028318-Managing-your-Gigs

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