Hello everyone, I’ve been in a very frustrating situation and I don’t know how to come back from it.
Last month I had an order which I had to extend multiple times due to time differences and the buyer not responding to my messages. The order became “ridiculously late”, the buyer then refused to give me a review after I completed the order and we agreed to disagree about me completing the order; I helped him solve part of the issue but told him to find another technical person for the second part because I had never seen the issue before.
I’ve had 10 orders from this gig wthin the last year or so, I had 100% on all of my statistics and 4.9 stars but now my on time delivery has gone down to 70%, my gig has completely disappeared from the search page and I haven’t got an order in a month.
I have emailed support and they didn’t help me, they basically shrugged and then stopped responding to my emails when I asked them why they penalise their buyers even when the circumstances of the order are not the seller’s fault.
I know my gig will reappear in the search results but I’m just so frustrated at the moment… I know a lot of people have been in this stuation as well… does anyone have advice on what I should do to increase my search results or get out of this funk?
This is the gig I’m talking about - https://www.fiverr.com/shireen_mcf/fix-your-mac-osx-problems-remotely