Fiverr Forum

My Gig is Gone!


#1

One of my gigs has just completely disappeared.

Where did it go? It took me quite a while to compose the ad copy that fared well in search, and converted to sales. This is really disappointing. . . I want it back.


#2

Have you contacted Customer Support? They might be able to help you or tell you what happened. I hope you get the issue fixed soon.


#3

Thanks for your response. My gig did go back up shortly after I had posted that. - But now I am having other technical issues which are not related to anything I’ve done - and I’m losing gigs because of it.



I have not found any way to contact anyone that remotely appears to be a “customer support” department or representative.


#4

Customer Support link is on top of every forum page and at the bottom of every Fiverr site page!! Please remember that to create a ticket you must create your credentials (they are not the ones used on Fiverr site).


#5

Yes, I’m aware of where the “link” is - to nowhere.



I’m looking for a representative not a knowledge base.


#6

go to




#7

And, when you are there, click on ‘still cannot find an answer’, it will take you to the next page, then click in the top right hand corner on submit a request, and ask your question through a form. You will not find a knowledgebase, but a form there. Eventually, you will get an answer from a real person.

Maybe you think this is complicated, but otherwise CS would even be more swamped than they are now.


#8

So it’s kind of like a triage thing. Only those who successfully find their way through the maze get to obtain actual support.


#9

Sometimes its better to write an e-mail to support@fiverr.com

Cheers,
Luigi