Fiverr Forum

My gig shows a 'Oops page' & I don't know why


I was notified that I should not input the link to my portfolio on the gig so I removed it and ever since then I have been receiving this oops page. Has anyone had any experiences like this?


Sorry for the boring 1 minute video. I just started using camtasia.

It has been hours and I still don’t know what to do. No response to my ticket from CS.


1ST PART – shows you my experience when I’M NOT LOGGED IN - no problems

2ND PART – shows you my experience when I AM LOGGED IN TO MY ACCOUNT – this is where I have problems.

It is unnerving and even though I’m trying to be patient, it would help if Customer Service let us know the status or responded to my ticket.

BELOW IS THE VIDEO LINK TO SHOW YOU THE PROBLEM (video is about 1 minute long)


p.s. Yes I cleared Cache…yes, I tried several browsers


Didn’t know if it had anything to do with requests from Fiverr staff.


I’m having the same issue…not sure why or when it is going to be solved. I don’t think it has anything to do with your link.

It seems to be only happening to certain accounts because when I check out other gigs they do not get the OOPs message but I do. Strange.

Did you put a support ticket in? Maybe if enough put a ticket in, fiverr will make it a priority?

Here is what I said in my support ticket.

I can log in to my account ok, but when I go to my account at: and click on ANY of my gigs I get the following message “We’re sorry, but something went wrong.” HOWEVER, if I click on another members account and click any of their gigs I do not get this error message. I ONLY get this error message when I click ON MY GIGS (all 3). Why does my gig only get this message and other gigs do NOT? This is hurting my sales and has been going on for more than 24 hours.


Thanks kjblynx…

As far as I can tell this only started to happen in the past 24 hours. Prior to that I never had any issues. I wonder what has happen in the past 24 hours to cause this issue.

I wish Fiverr would give us an update. I sent a support ticket but no response yet. Maybe that is a good thing meaning they are busy working on it. I hope so…no one has been able to order my gig for hours.


UPDATE: now it only seems to happen when I’m logged in. If I’m logged in and go to and click one of my gigs, I get the OOPs message.

If I’m NOT LOGGED in and go to and click one of my gigs I DO NOT get the OOPs message.

So if it is only happening when I’ m logged in, is the same thing happen to other members who are logged in when they click one of my gigs?

Would someone that is logged in to their account go to my account at and tell me if they are getting the OOPs message when they click one of my gigs?