My gig thumbnail is BLACK... How can I change this?


I created a gig about a day or so ago. Just as the title states, my thumbnail is black when viewing it from the fiver webpage. On my fiverr profile page, however, the thumbnail used is of one of my example images.

First thought that came to mind was that since the beginning of my video is black, it’s taking it from that. However, after watching some other videos on fiverr I’ve realized that the thumbnails are taken from somewhere in the middle of the video… So why is the thumbnail for mine at the beginning? Can I choose which part of the video I’d like the thumbnail to be? If anyone else has had this issue please let me know. I also understand that this can probably be fixed by my editing of the video and revealing the image at the very beginning, but I’d rather not do this.

Thanks, I’m new to this forum as well :smiley:


Reply to @madmoo: Hey, thank you very much!! I just created a ticket with them in an attempt to solve my issue. Hmmm, I am going to assume maybe it is just you at the moment that cannot view it, I have shown others and they’ve played it just fine.


Reply to @madmoo: Well darn, I just messaged you back with a vimeo link! haha Thank you for your responses though, I’m heading out now, I’ll post updates on what fiverr says later. I’m definitely going to have to collect your froth message gig!!


UPDATE on this thread, after taking madmoo’s advice, I contacted fiverr support and they allowed me to choose what second of the video I would like the thumbnail to be. It is no longer black :smiley: