Fiverr Community Forum

My Gig Videos "Removed by our Trust & Safety team"

Hello! I recently added new gig videos to my galleries. However, they’re now gone and the thumbnails in my gig edit section state, “Removed by our Trust & Safety team.” Does anyone know what this is all about? The content was clearly my own creation and was under the 50 MB and 70-second guideline/rule they give. What in the world could have thrown up a red flag? What do I need to know when uploading videos to my gig? Thanks!


Me too, looking forward to experts

Did you use any software or template to create your video?

I think there must be some thing against from TOS which may be you didn’t notice at time you prepared/uploaded (some thing like copyright strike such as background music or images etc…) or some one from your competition marked it by some solid proof. Also possible that later on you will receive an email in which fiverr team can suggest you some better way. What if we can see that video here to find what caused for that removal?

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You can ask customer support why these were removed. It could be any of several reasons.

We have no way of knowing why your gigs or videos or anything was removed. You need to ask customer support. How would we know?


Hi! Yes, I used Adobe InDesign and created the content from scratch.

did you add any website or company name inside the video?

Hi there. Yes, I did send a message to customer support. My inquiry on here was simply to see if anybody else had ever had a similar experience- and if so- what did they end up doing to correct the issue. I uploaded my video again and it took fine that time.

Thanks for the advice, everyone! I simply reloaded the video again and it was accepted just fine. I made no changes to it. So, I’m not sure what the issue might have been. But, it looks like I am good to go now!


congratulations! you got succeed. that’s why this quotation is so famous, “Try again and again”:smile::

Yes, that is a great quotation! Ha. Thank you!


what was the customer support response?
They removed my videos too.

hi, did anyone get a response from the customer support team. i also uploaded a gig related to adobe illustrator using original work but itwas removed by the TOS team. ? Also, if i don’t see a submit ticket request. New to Fiverr. can anyone please guide? Thank you.

Here you go:

If you wish to discuss your own experience further you need to create your own new topic.

Enjoy the forum. :slightly_smiling_face:

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It might be bot error