Fiverr Community Forum

My level is decreased

some days ago I got a notification from fiverr that I was trying to get some payment outside fiverr.
My level was also decreased from level 2 to level 1.
When I connected to CS they told the reason was That I was trying to connect someone on Facebook that is why level is reduced.

I am confused and I want to know which reason is true so that I can avoid it in future.
Also neither I tried to contact outside fiverr nor asked any buyer to pay me outside…

I have checked my 100+ messages and not a single was found in which I tried to do so…Yes in one message one of buyer tried to collect my outside email address but I denied.(Can I do something that buyer cannot ask me?)

I want to check when I did this as My level is decreased already and I am really worry.

I also have a warning that If I will do this is future my account will be suspended.I need you people help How I can identify so that I can avoid it in future.
Yes, One issue is that I am social media marketer and do promotions for social media.
So for sure people give me their fb page links posts links and even sometime for a specific post promotions they give me their profile link.
But I do not contact them outside fiverr.
Even When I get customers after advertising my services on Facebook or Google adwords I bring them to fiverr…so that we can do business in a secure way.Also if (I can give proof of this).
In short I do not beleive any business outside fiverr because eberything I am today is because of fiverr.
But still my level is decreased and my account is on the edge of being suspended.
Please help me.


No one here can help you with this issue. Only customer service. You need to contact them and ask what specifically you did. I have never dealt with them so I am not sure how they will respond.


Thanks for the response

I had no idea they demoted levels.

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Talk to the customer support and explain them everything.