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My "On time delivery rate" is 89%

Hi there,

I need to improve my " On time delivery rate" which is 89% even though I delivered 11 order on time in last 60 days , only 2 order were 1 hour late. Yesterday, I delivered a order of $5 within 2 hours, it went at 90% but now It’s again 89%. Why its changing every day? Should I contact to customer support? Because evaluation is near, and I am going to be a level two.

Thanks

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You need to set a more realistic delivery time (or just deliver on time).

There is no point in contacting customer support. You delivered late. It’s not their fault!

To have around 10% of your orders late suggests you do need to rethink your delivery schedule.

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