My order completion rate keeps reducing. Pls help!

[dawudsky]

Hi,
So I cancelled an order for the first time few days ago due to a problem with the buyer and my order completion rate drastically drop from 100% to 86% which I think is very outrageous (pls, is this normal?) . To add to the problem, I was lucky to also get an order about 3days ago and it’s only increases to 88% (2% increase). Now, I logged in to my dashboard today and I discovered that my order completion rate further decreases to 84% again even without any order in queue talk more of cancellation.
Pls, do I need to contact the customer care support about this?
Why do you think my completion rate keeps reducing?
Thanks.

[mariashtelle1]

It happens because they take statistics for the last 60 days and that period rolls everyday. some orders that was completed before are not taken into account anymore.

[sparx_intros]

No need to contact support.
One cancelled order affect your completion rate till 60 days.
It’s simple math the more order you will get the less effect will cause a single cancellation.
If you get less orders, a single cancellation can affect your completion rate drastically.

[dawudsky]

Thanks for your swift responses @mariashtelle1 and @sparx_intros. I will just focus more on getting orders then.