My order was automatically cancelled by admin on late delivery


#1

I got a few orders from a buyer with 10 ten days deadline so i took my time doing the orders. i got a late notification and the orders were automatically cancelled by admin when me and the buyer have agreed on a deadline date . buyer also didnt wan to cancel the order. it has affected my rating also & just moved to level one :frowning: :frowning: :frowning:

someone please tell me what to do get my ratings back , i sent a submisson to customer support as well


#2

Hi ranidu92,

That is fiverr System.It’s automatically working.

Don’t cancel the order without permission your buyer.

Now you can contact the buyer and get help from fiverr customer support…!

i wish you get back your level…!


#3

He says he didn’t cancel it and sent me a screenshot as well

yes will try that hope it will work :slight_smile: I’m not concerned about the money but my rating :frowning:


#4

hey they revised my feedback :slight_smile: such a quick response from CS

Thanks heaps :slight_smile: