I placed a custom order with somebody and had a delay in providing the details of my requirements owing to a family crisis, but after a few days I outlined my need and asked the seller what information he needed from me to get started.
I received nothing more from the seller except messages saying he had delivered my order, which isn’t true. He can’t have delivered the order because he never had a login ability to the website he needed to do the work on.
The system says the order was delivered on 5th December, so the resolution centre allows me only to communicate with the seller.
Have I lost my money ? Is there anything I can do ?