I’m upset again at the response rate dropping for no reason. Usually customer support simply refreshes it and it goes back where it should be.
This time a customer support person, says she used the refresh for it but it stayed the same and she has some reason that makes no sense to me that it did not change.
I’m so tired of this and this is adding more to the problem. I’m just fed up with the response rate.
Does this make sense?
I provided a refresh, but there didn’t appear to be a change. Please know that since the response rates are only for the past 30 days, there may be a chance a previous response you received is no longer calculated causing the late message to make a slightly more effect of your account. Please let me know if you notice if it continues to drop.
I’ve been dealing with this for years and know how it works. Maybe I’m missing something in this explanation.