Fiverr Forum

My Response rate falling down


#1

Hello,
I’m a level 1 seller. My response rate is falling down from 95% to 86%. Basically I replied all messages within few minutes. I don’t know whh it happens. I need experts suggestions in this regard.

Thanks
Ayesha


#2

Responsiveness refers to the tracking of a Fiverr seller’s response rate (what percentage of inbox messages you reply to within twenty-four hours) as well as your response time (how quickly you respond to a new request in your inbox). Replying within 24 hours is necessary for your response to be tracked. Response time is based on the last 30 days of a seller’s a
ctivity and tracks the amount of time it takes for a seller to respond when first contacted by a user.

Check your spam messages. If you see some messages there, then maybe that can be the reason of decreased response rate. Replying to spam messages is not necessary but the system can sometimes act weird and can add those spam messages to calculate the response rates. If this is the case, contact customer support.
Click on this link to raise a ticket.
https://www.fiverr.com/support_tickets/new
or you can also mail them on support@fiverr.com

Also, try to see your old inbox messages. There is a possibility that you missed some messages because inbox messages can quickly get out of control, learning to manage different types of inbox messages and situations is really important. It’s easy to get overwhelmed when you are confronted with looming deadlines, work/life obligations, and an inbox full of messages.

Learn more about the response rate by clicking on the link below:
https://sellers.fiverr.com/en/article/everything-you-need-to-know-about-response-time-rate


#3

Thank you so much for such a healful reply. There are no unread message in my inbox. I think I need to contact with fiverr support.