No idea why.
I answer EVERY message within an hour, even during my ‘sleeping’ hours (because Fiverr customer support suggested this as a way to get my sales back, so I have set my alarm to constantly play whenever I receive an email from Fiverr, it wakes me up in minutes). Yet, it has gone from 100% to 73% to 60% over the space of 48 hours. I have answered the following:
- All new gig orders (just one in the last week)
- All gig updates from clients
- All messages received, even spam messages.
It is ridiculous. Average response rate, as far as I know, is an hour (I have not checked, it said that about 12 hours ago).