Fiverr Community Forum

My Response Rate is going down what is wrong

I have been responding to every single customer but the response rate is going down what is this problem I don’t understand can anyone help?

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increase your response rate by giving quick response to your client @irtazaali01

my message rate is 1 hour dude im giving quiker replies everyday but response rate still not up is this spam ?

my message rate is 1 hour dude im giving quiker replies everyday but response rate still not up is this spam ?
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Have you recently faced a spam message or a customer who got blocked by Fiverr due to some reason?

i dont know maybe but i dont think so

Okay so this happened to me as well. I noticed a message from a customer who got block from fiverr and I could not reply him. The bottom line said “This will not affect your ratings”. So I left it. However, I saw a red clock right to his username after a while and suddenly my response rate went straight to 94%. I panicked and searched about it. Turns out, you have to report these kind of messages spam even tho it says that it wont affect your ratings. I reported it within 24 hrs and my rating was back to 100. You can simply contact customer support (I did as well) and they will look into your account and turn it back to 100 if it was not your fault. Hope this long story helps you!

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okay i will try and see

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which category to choose in customer support?

Just go to the help and support section (contact us) of fiverr and do the following.

thanku so much i have submitted the request and hoping for the best

Great! Hope it goes well for you. :slight_smile:

Can u plz also tell how to report these spam messages?

Open the conversation and hover the pointer over the desired message. You will see a report and spam option right next to the username at the top.

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