Here is my story and I’ve decided to share it with the community. Thank you for reading it! I signed up for Fiverr five and a half years ago and until today I was a second level seller with a five star rating. And that’s how Fiverr thanked me!
I had hundreds of completed orders under my belt. I had hundreds of returning satisfied customers. But today, Fiverr’s support service deleted my account without a shadow of a doubt and left without money, the money I honestly earned.
There were two orders left in the process, and two, probably, confused returning buyers, who, instead of an awauted translation, received a message that the money would be returned to their account and their orders were cancelled.
What led to this? Well, the fact that the seller has no rights on Fiverr at all! Even a shady new sign-up customer can simply click “report” and they’ll kick you out! We, the performers, cannot even be the first to leave a review about the customer! And we just put five stars, in the hope that they will be given to us too.
Three days ago, in the middle of the night, I received an order, and to be honest, I had a feeling that everything would end badly. Why didn’t I listen to my sixth sense …?
The customer was initially rude and unpleasant. He registered recently and there were only 2 reviews about him, they were 5 stars, but very laconic reviews. I spent three days, three hard days and did a wonderful translation, finding the originals of the quotes, which was quite difficult. I was proud of the work done! And in response, I received a request for cancellation and a disgusting rude message, where the buyer was rude to me and called me a fraud!
I agreed to cancel, but attached a rude message. I overreacted! That was all I wrote! After a couple of hours, Fiverr’s support service deleted my account completely, leaving me without the money I earned, without a chance to prove my case!
I have never felt so powerless and vulnerable. Now, in a time when it is so hard to find a job, when it is so hard to survive in Eastern Europe, in times of crisis and pandemic, when everyone must unite and support each other! It turned out that the opinion of a newly registered buyer, who, apparently, was a schemer himself, is more important to Fiverr than me and my 5.5 years of immaculate work. And my five and a half years of honest work means nothing. This is how they treat people who helped the platform to prosper!
Thanks for reading. Natasha from Eastern Europe.