Fiverr Community Forum

My seller Rank is on the verge of being taken and some weird stuff is happening to my completion rate

Hi, I’m a seller on fiverr I currently have the Level one seller role but after a customer canceled an order my completion rate dropped by 33%. Since then I have gotten multiple orders and they have all been completed my completion rate has just been going back and forth between 88% to 89% then to 90% and drops back down the next day to 89% but all of a sudden today dropped to 86%. I’m unsure what’s going on, and if this is normal. I don’t really know how to contact support, (I’ve looked and tried everything.) But I can’t submit a support request. Any help would be appreciated. Thank you.
(also I’m unsure what category this falls under.)

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These stats are covering what you did in the past 60 days. Obviously the more work you got in the last 60 days, the higher the stats go. But it’s normal to vary, because as you advance, the last 60 days monitored advance as well. And some of those completed orders of yours will not be taken into consideration.

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I’m not a very big seller. However I don’t think that justifies my stats dropping so much I’ve made more back than what that one canceled order would’ve given me. Shouldn’t that account for anything? Why would it just keep dropping further down.

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That’s exactly the thing. If you have a lot of sales, a few cancellations here and there or some later orders don’t matter. I have those every month, it’s something that happens when you process lots of orders. Some people try to cheat the system, others just change their mind and want to cancel before you order, etc.

Anyway, if you don’t have a lot of orders, then any canceled or late order can end up affecting your stats quite a bit. So it’s actually normal to deal with this if you had a cancellation. It takes time for your account to recover from that. All you can do is to receive more orders and complete them properly.

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Alright, Thanks for the help.

Don’t worry it will be fine!

Hey,brother.I am new in fiverr.I read your problem.It is very helpful for me.It’s help me to learn how to drop account and how can it recover.
I hope your problem will solved.Good luck​:smiling_face_with_three_hearts::smiling_face_with_three_hearts:

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Thanks for the good luck, you too.

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alrighty :slight_smile: Thank you

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Thanks​:smiling_face_with_three_hearts::smiling_face_with_three_hearts::smiling_face_with_three_hearts:.Have a good day​:grinning_face_with_smiling_eyes::grinning_face_with_smiling_eyes:.

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Don’t worry it will be fine!

:blush: :blush: :blush: :blush:

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That sounds like a good problem ,it shows that you are getting a lot of orders

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