Hello everyone, I would like to post this in the forum for the public to see and for other sellers who run into this issue. I’m also going to make a youtube video and blogging about this on the internet.
I’ve had my ups and downs on Fiverr. Some good some bad, I’ve grown with Fiverr as well. Through it all I’ve never had it effect my Top Seller Status because I would always communicate with Customer Support about any issues I’ve had.
Today I was sent this letter via email:
Hi, Fiverr’s Top Rated Sellers are an exclusively selected group of power sellers who consistently gain great customer satisfaction and generate strong monthly income.
As a Top Rated Seller, you are expected to maintain high standards, be a role model for others, deliver on time, play fair, and keep your ratings high.
We are concerned because recently your account has not met all the high standards that it usually keeps. While our editors are evaluating your account, your Top Rated badge will be placed on hold along with the features that come with it.
If you have more than 20 gigs, your most recent gigs will be auto paused in 48 hours to meet the original account limitation of 20 gigs. We recommend that you choose what gigs you’d like to suspend before the system does it automatically.
Our editors are standing by ready to work with you and try to put you back in the saddle. There is nothing we would like more than to see your continued success on Fiverr. We are here 24/7 for you: http://support.fiverr.com
The Fiverr Team
P.S. If you write to us, please mention that you are a Top Priority Member.
Along with this letter, for a couple of years now I had a gig with the word “Naked” in the title, which is actually just a shirtless spokesperson gig. I wouldn’t do naked because Fiverr already told me once I could not even if it was an “Artistic” piece. I understood that, well I got a warning today to change the title of the gig and I changed it to “SHIRTLESS” spokesperson.
I do not know if this was the reason I have been placed on suspension from my Top Seller Badge for this reason but the two warnings seemed to come in at the same time.
I’ve been so loyal to Fiverr and I would never accept payments outside of Fiverr as well. Most of my working links outside of Fiverr would point to my Fiverr account, I don’t even have a system to accept a job outside of Fiverr.
A few years ago they had a forum category to nominate a person to be a featured story on Fiverr. I had over 100-200 people post on this forum to nominated me to share my success story. Fiverr took that page down years ago and was never nominated for I don’t know why. I am making this post and sharing it with my clients so that they may comment on it to nominate me back to Top Seller Status.
I have great clients, I’ve tried my best to be the best person I can working with Fiverr. I try my best to break my back and give the best options and gig service to my clients, and treat them with equal respect of course and tell the ones that are trying to take advantage of me to go away.
I’m a “doer” and most importantly I’m a loyal seller, even if they offered me outside pay or people contacted me directly, I asked them how they found me and if they said Fiverr, I said, well order through Fiverr. Today receiving this letter from Fiverr, I feel betrayed in many ways. I have not changed anything I do in my gigs or my service. I have kept the same amount of sales per month and actually starting growing this month since I increased a few prices on some gigs. People always tell me they love my gigs, and I tell them I want to earn their five stars or at least four stars. I’ve had problems with buyers but like any business guy that is a given.
I contact customer service I have yet to hear from them. I’m also going to blog about this, make a youtube video about this and make sure people hear my experience on this issue. I’m also going to tell my new and existing loyal clients to reply to this forum here and nominate me back to Top Seller Status, if I feel the need to since I am now considering other options as well to continue my success as a spokesperson.
As an actor and producer, I had high hopes of Fiverr letting actors like me actually make a living through their platform. I had big plans for this platform but as of right now I feel pretty betrayed especially because there was no communication as to the exact reason why or warning. I haven’t done anything different in a few years besides update and improve my gigs, graphics, delivery and what not of my gigs.
I was very proud to hold my Top Seller Badge and promoted in my gig videos as well, which means I now have to take the time to re-do all my gig introduction videos. So this is not just a matter of pride or status but of inconvenience as well.
I also do know this might affect my ranking on the searches and the way potential new clients view my level of service.
At this moment, I do not feel the pride and honor of being a seller on Fiverr. I also feel that Fiverr is not treating me fair when its me that is doing the work and I am not employed by Fiverr. I also have not done or changed or anything different or changed my level of income on Fiverr. There is no indication of this what so ever and I can not even see it in my data.
At this moment, I have to make some decisions about what I really want to do now with Fiverr. Update: To add to this, I’ll prove to Fiverr I deserve the TRS badge either way and keep doing what i do. All this I say in a positive and motivational way. I’m not going to let a badge keep me from providing a service people love through Fiverr.