I used to be terrified of the failed to deliver on time reviews but I actually don’t care anymore. I have had this happen a few times now and while the first one was accidental, all the rest have actually been intentional.
Crazy? Not really. From experience, I have found that canceled orders and bad customer reviews kill gigs. They disappear from searches and rarely come back. Then I read something by @ryangillam saying something like how automatically canceled gigs don’t have as bad an effect. - And he’s right.
Given the above, if I get a buyer who orders an explainer video with which they need drone footage and voice overs (which I do not provide) I don’t hit the resolution center, I simply send messages asking people to provide a brief more in line with what I offer and if they go silent, I let the gig cancel.
Of course, this isn’t ideal. However, it short circuits Fiverr’s trap door into oblivion which gigs fall through otherwise. Also, I have only had these on my video gigs and I won’t be offering video on Fiverr later this year anyway. In this case, for me it doesn’t really matter.