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My Worst Experience In Fiverr

idanbenabu

By idanbenabu
in My Fiverr Experience

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idanbenabu Newbie

idanbenabu

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Hey there,

As you all know , valentines are coming and I buy for my 2 customer illustration . The Artist I choose was Artist , we work together for almost 3 month .

I make the order and send the photos as usual, but today I get the illustration and I see that something is different so I asked the artist what happened?

Artist tell me that his friend make my illustration. I was still calm and answer him “
No friend, you are the best , please I want you to make my illustration “

But then he offer me “cancel it”

I was in shock . I order work from artist and he moving my work to someone else and also tell me to cancel?

What do you think about this?
Throughout the conversation, ***** ** was very arrogant and confident. It is clear from his answers that he knows that he cannot be harmed.

As a consumer this is very annoying. Knowing that he can do whatever he wants and not get hurt by it.

On the other hand, I as a customer was very hurt by this, that I got jobs not as I ordered and now I have to spend extra time and money finding a new illustrator.

What do you think about such conduct in front of a client and an artist?

Mod Note: user name removed.

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theratypist Grand Master

theratypist

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You could always write to customer service if you want to complain about him, but, he is within his rights here to cancel an order. And, it will impact his account, because his completion rate will take a hit.

Sounds like you are outsourcing yourself, just like this guy is?

GG

I agree with you! Also @idanbenabu just talk to Customer Support about it. Although I don’t see how CS will be able to help you. The seller has the right to cancel, and you also get refunded. Find someone else to do it. https://fiverr.zendesk.com/hc/en-us/requests

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idanbenabu Newbie

idanbenabu

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You could always write to customer service if you want to complain about him, but, he is within his rights here to cancel an order. And, it will impact his account, because his completion rate will take a hit.

Sounds like you are outsourcing yourself, just like this guy is?

GG

Yes I am also out-sourcing. But this very different.

He is the artist .

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idanbenabu Newbie

idanbenabu

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UPDATE:
Artist send me cancel offer. I take it, he don’t left me any choice but I will continue work with Fiverr freelancers .
What Fiverr do to fight this kind of sellers?

I want to report him to Fiverr .
Do I need to send message to customer service or there is email for this kind of situations?

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genuineguidance Mentor

genuineguidance

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UPDATE:

Artist send me cancel offer. I take it, he don’t left me any choice but I will continue work with Fiverr freelancers .

What Fiverr do to fight this kind of sellers?

I want to report him to Fiverr .

Do I need to send message to customer service or there is email for this kind of situations?

I don’t think reporting him is going to do much. You both agreed to cancel the order and move forward. End of story. I know you are annoyed with this seller and his approach, but, my guess is Fiverr will just tell you that you both were not a good fit and to move on.

His completion rate will now take a hit and that could impact his placement in the listings, his ability to keep his level or level up etc.

GG

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katakatica Grand Master

katakatica

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UPDATE:

Artist send me cancel offer. I take it, he don’t left me any choice but I will continue work with Fiverr freelancers .

What Fiverr do to fight this kind of sellers?

I want to report him to Fiverr .

Do I need to send message to customer service or there is email for this kind of situations?

While the artist wasn’t the nicest - I suppose - I don’t see the point in reporting someone for outsourcing their work. There are no rules against it ( do I think it’s extra hassle if something goes wrong? Definitely. Would I feel weird reselling someone else’s work? Also yes. But it’s still accepted and happens all the time). As long as they paid for commercial rights they do what they want with what they have paid for.

(I do understand why you feel like this and I personally believe in this just causing a bigger headache to everyone but I’m not sure if you’ll be taken seriously for the seller cancelling (they have the right to do so - and outsourcing their work). (I do think your main issue is the cancellation but I can understand doing so if the seller knows they won’t have the time / etc. To draw everything from scratch (or don’t offer revisions.) It happens. Definitely not fun but fiverr is a bit of a hit or miss.

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