Hi guys, I joined up in June and since rose to a Level 2 seller status. So far it’s been fun, challenging, rewarding, stressful, but overall a great experience! I actually have similar issues going on with 2 clients right now, and I’m really not sure how to proceed.
I offer wix website design with unlimited revisions, and I always give a clear explanation of what would be a “revision” versus a redesign and/or edit fee.
I have a client from 3 months ago who I built a site for. At the time, the person saw the site and was happy, but said there were a few things going on personally that would require more time for them to submit the “remaining content”, i.e. the revisions.
Fast forward 3 months, the person arrives out of the blue saying “I’m ready to build my website now” and sends me all the content.
Long story short, the conversation was me telling this person I already designed their site, and they are telling me it’s not exactly what they were looking for and that I need to design a new one from scratch.
Obviously they’re not going to pay for another site, as they already stated, which doesn’t even take into account that my prices are much higher now. Do I cave and build the site? (I don’t have time for this with all the paid orders coming in) or do I block this person? Can they somehow report me for this even though I built 2 websites for the client already? (One “coming soon” site, in addition to their main site).
I really don’t want to be rude or give a bad look for my business, but the customer is essentially “playing dumb” trying to say that we had a discussion about me building them a whole new site, which never happened and I triple-checked our messages and the order page.
I have another customer basically doing the same thing - and they’re taking up way too much of my time. Do I just block and forget and be immoral? Or do I try to find a way to help them?