I really appreciate the new rating system based on Response Rate, Delivered on Time, Order Completion and Rating. But since last 3-4 months I notice these closely and sometime asked CS as well. I think “Delivered on Time” needs up-gradation because of following.
- It should count the very first delivery. Not modifications/ revisions. As per current rule “Delivered on Time” is finished after doing all revisions.
Sometimes in cases of big orders, buyer needs series of revisions after the first delivery like 3-4 or even 5 revisions in order to finish. This make the delivery time longer and stretched to 5-6 days, due to buyers late response, timezone etc.
- In some cases, I also noticed that some orders needs more input and details from buyer, but buyer delayed to respond. For example, buyer placed an order on Friday with details and 2 days delivery time, but I need few clarifications - I noticed in some cases buyer responding after 3 days which is not my fault. Even no response to “Extend Delivery Time”.
I think Fiverr should think about these points and take necessary steps.