Lately… I’m facing a huge amount of orders. (huge for me, that i do work alone and really really really care of details and satisfaction of my customers)
I always do MY BEST to reach a customer all the ways. Doesnt matter if i could get late a while if it means to deliver a better work.
But it happens to have customers who does ask for revisions or who claim to do not appreciate your work…just after the order is marked as complete.
I would be totally fine about refunding someone, for how much it could be frustrating for me since i do really spend a lot of time/creativity/energies on my projects, but what if this “refund” or this issue came after the order is closed and the customer did not even check or use the modifications request?
How should you usually act ?
Thank you in advance.