Need help from Fiverr support

hafizh78691 · January 12, 2021, 5:10am

#5108396
Why I’m not getting a reply from Fiverr support?

genuineguidance · January 12, 2021, 5:12am

When did you write to them? What is your problem you are having?

GG

looseink · January 12, 2021, 5:12am

Did you use the word “please” in your request?

If you have a CS Ticket, they will get back to you.

You are probably not the only person trying to communicate with Fiverr CS.

Give them a break.

hafizh78691 · January 12, 2021, 5:13am

l already use word “please” in ticket

hafizh78691 · January 12, 2021, 5:14am

2 days ago I’m facing withdrawal issues

looseink · January 12, 2021, 5:14am

Perfect.

Then it’s just a waiting game for you.

They’ll get to you.

yasinmunna · January 12, 2021, 5:18am

i don’t know .may it is an error

catwriter · January 12, 2021, 7:17am

They can take 10 days or more to respond.

genuineguidance · January 12, 2021, 8:50am

And, what is the withdrawal issue? Is it that your PayPal or Payoneer link on your earnings page is greyed out? If so, this is a common bug we have all faced. If not, explain. Perhaps someone else in the forum has also experienced what you are now.

GG

hafizh78691 · January 12, 2021, 9:02am

I’m not able to attach Payoneer with Fiverr and Fiverr support suggest me to talk with Payoneer help…

antomtjvc · January 12, 2021, 9:06am

Haha!

Good for you

…

genuineguidance · January 12, 2021, 9:12am

You have to talk to Payoneer customer support - Fiverr does not handle Payoneer accounts.

I think the Payoneer site has a live chat option.

GG

hafizh78691 · January 12, 2021, 9:15am

I tried but nobody available for live chat…

genuineguidance · January 12, 2021, 9:16am

I am sure they have certain hours when they take chats. Try at a different time. The thing is, Fiverr customer support is not going to be able to help you as this is an issue between you and Payoneer.

GG

hafizh78691 · January 12, 2021, 9:18am

Thanks I will try…