Hello! I’ve had an issue with a client who directly ordered, despite stating to contact me in bold on my gig page. He wanted me to contact him off the platform, provided his phone & email, ordered a basic gig and wanted 3+ videos for that price, ordered a gig extra that he wasn’t sure he needed and wanted a partial refund for that if not used. He said he made a mistake as he’s new of Fiverr (which is false since he has multiple previous orders over 3 years). In between all this, he hasn’t even provided me proper details to begin the work/hasn’t written the script for which I’m also supposed to record a VO, uploaded over 50Gb and hours of footage when my basic gig only allows 15 minutes of footage. I do not want to work for this client at all, but when I go to the cancellation page, it says it’ll affect my stats. My question is why should I be penalized for such an unprofessional client? I have to deliver a video in 2 days without knowing what I’m supposed to do. I contacted support and got a copy pasted response which wasn’t even relevant to what I asked. They don’t even bother to read what you’ve written? This is what you get for the 20% you pay them? I don’t want to cancel and have it affect my stats. How in the wide world is this fair? I’ve had 80 orders with perfect stats, no cancellations/late deliveries. I have 0 wish to deal with this client. What do I do? Very frustrated and stressed about this right now.
Thanks and regards,