I need help on one thing. I have a customer who bought a gig and sent me files without any comment, behaving as he maybe was responding to a custom offer. I say this because he bought a basic package but sent files as for the higher one, and in my custom offers to buyers requests I offered the higher at the price of the basic sometimes.
So I went to check in my buyer request panel, filtered offered, but couldn’t find him. It says I have offered to 18 requests but I can see only 15 of them.
Why do offered requests disappear?
Is there a way to know if he is answering to a custom offer from there?
I can only see my gig as it is in the timeline and the 3 files in the chat.
I need to know if I have to accept the order how it is because I offered for that or if I can ask for a bit more as he is actually asking for the higher package while paying the basic. I want to be sure not to make a mistake here.
Thanks for your help.