It’s been more than a month but the client did not provide the complete requirements to start the order.
I reminded him of the requirements on June 25, 2020. He replied after 5 days that he is still collecting information.
He again provided the information on July 18, 2020, but the information was incomplete, I asked him to provide the information instantly, and he just vanished and came back July 22, 2020, and leave the message "PLEASE CANCEL THIS REQUEST. THANK YOU "
I have contacted to support and submitted the Ticket regarding this issue 7 days ago and did not receive any response. and ticket is automatically made as resolved.
I agree to cancel the order because it makes sense that he doesn’t need the design anymore. I am worried about if this order cancellation will affect my order completion ratio, Please give me the best solution, so my order completion ratio should not be affected.
Note: 1- Order is not started yet, only placed an order without submitting the information.
2- I never canceled any order before this, i am level 2 seller.
Thank you very much