Fiverr Community Forum

Need some advice on my first cancellation

I just received my first cancellation and mutually agreed without realizing the impact. Is there anything I can do? I feel like the cancellation is unwarranted.

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If the cancelation was your fault or due to the fact the customer was not happy with your service then you can try and contact customer services and share the conversation with them to show that the buyer made a mistake by ordering your gig.

Otherwise, it’s not such a big deal and your order completion will increase again soon after you complete some more orders.

In future, contact customer support before cancelling the order and you may ask them to cancel it for you, so that it does not impact your ranking.

4 Likes

Thanks. I will try to contact support.

I wouldn’t sweat it.

It’s just one cancellation.

After a number of completed jobs it won’t matter anymore.

However, if cancellations become habit, you may want to take a hard look at what common thread exists through those cancellations and work to correct that.