s_sayan Posted August 3, 2013 Share Posted August 3, 2013 Hello guys. I am an old seller here on Fiverr. However, I have a doubt today. 😃I read somewhere that with Fiverr V2, when someone gives you a negative feedback, if you mutually cancel the order, the negative feedback will be automatically removed.I have this buyer who ordered one of my gigs last month, and now gave me a negative feedback (thumbs down with no comments). Will the negative feedback go away if he accepts the mutual cancellation proposal?I know it wasn’t like that in V1, but I don’t know how that works in V2.I couldn’t find a proper answer here in the forum.Could anybody confirm this please?Thanks in advance. Link to comment Share on other sites More sharing options...
apicturesworth Posted August 3, 2013 Share Posted August 3, 2013 Yes sir, it goes away. By the look of your profile you seem to have already realized that. Link to comment Share on other sites More sharing options...
s_sayan Posted August 3, 2013 Author Share Posted August 3, 2013 Reply to @apicturesworth:Well, the thing is that I get very few negative votes. In the past the only way to remove a negative feedback was contacting the seller or through Customer Support.The last time I got a negative feedback there was not option to mutually cancel an order after it was marked as completed. That’s why I am not familiar with this.The negative feedback is still there, but I already sent the mutual cancellation proposal. I hope you are right. Let’s see how it goes. 😃Thanks for the info. Link to comment Share on other sites More sharing options...
ronald2000 Posted August 3, 2013 Share Posted August 3, 2013 I had 100% positive feedback , once a buyer did not like my work so I offer a refund , it I refunded the gig in which she gave me a negative feedback , gave her money back and the negative review stayed there . Making me very upset because of the negative feedback and because I gave her money back. Link to comment Share on other sites More sharing options...
s_sayan Posted August 3, 2013 Author Share Posted August 3, 2013 Reply to @ronald2000:Was that before or after V2? I thinik it was different before V2. That’s why I am in doubt. Link to comment Share on other sites More sharing options...
s_sayan Posted August 3, 2013 Author Share Posted August 3, 2013 Can anyone confirm this? I am still in doubt. Two(2) people have told me two(2) different things. I’m confused. @-) Link to comment Share on other sites More sharing options...
aaliyaan Posted August 3, 2013 Share Posted August 3, 2013 Hi,Below are the exact clarifications:If funds for that particular order have been cleared, you won’t find mutual cancellation on such orders and will have to contact Customer Support to get them removed.If you are able to cancel order mutually and cancellation is accepted manually my buyer, order will be cancelled and feedback will be removed.If you offer mutual cancellation and buyer shows no response to it, order will be auto cancelled in 2 days.In such case, buyer will get his refund but feedback will stay.Best,A Link to comment Share on other sites More sharing options...
s_sayan Posted August 3, 2013 Author Share Posted August 3, 2013 Reply to @aaliyaan:Thank you! Now I know what to expect and what to do. : ) Link to comment Share on other sites More sharing options...
s_sayan Posted August 3, 2013 Author Share Posted August 3, 2013 Nevermind. I managed to get the feedback removed the old way (by the buyer himself). : )I first cancelled the mutual cancellation proposal that I sent earlier (because if it auto cancels in 2 days, the feedback will stay there anyway). Then the buyer replied to the message I sent him earlier. He removed the feedback, and finally I refunded him with a proper mutual cancellation.Now I know how that works in V2. Still works best the old way though. 😃 Link to comment Share on other sites More sharing options...
zaibi_ooic Posted January 17, 2016 Share Posted January 17, 2016 i also refund a Money to my Buyer but he Did not Respond 😦Lets See What Happen 😦will my negative review remove or Not ? Link to comment Share on other sites More sharing options...
misscrystal Posted January 17, 2016 Share Posted January 17, 2016 Yes it will if he accepts a mutual cancellation. Link to comment Share on other sites More sharing options...
adsenseexperts Posted March 22, 2016 Share Posted March 22, 2016 It will be there until your buyer accepted your refund or contact fiverr support to remove it. Link to comment Share on other sites More sharing options...
zaibi_ooic Posted June 25, 2017 Share Posted June 25, 2017 Yes it Will If the Both Buyer and Seller are Agreed to Cancel the Order in the Given Time Link to comment Share on other sites More sharing options...
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