thomasstorm Posted December 23, 2012 Share Posted December 23, 2012 I received negative feedback from a customer to which I overdelivered. He didn’t contact me that he was dissatisfied or anything and gave me a negative feedback that caused my gig to be unfindable on Fiverr…The gig: http://fiverr.com/thomasstorm/manually-build-10-dutch-quality-links-to-your-websiteOf course I don’t condone someone giving feedback, but there should be a conversation between buyer and seller.Fiverr support recommended sending a message, which I did. He did not take the time to respond.Why isn’t it possible to first resolve misunderstandings/problems before a negative feedback can be cast out? In the present situation one buyer can sabotage your gig…Anyways, not to be cranky and a neg;)Happy holidays and a prosperous 2013!Thomas Link to comment Share on other sites More sharing options...
hotwebideas Posted December 23, 2012 Share Posted December 23, 2012 Hey Thomas, I agree with you 100%, but there is already a way for this. A buyer can always reject your work with an explanation why. I have had 2 rejections (which I resolved and ended up with positive feedback) and I have also rejected other seller’s work.When a buyer rejects a seller’s delivery, the seller does have a limited window of time to resolved the buyer’s issue and re-deliver. In the case with my 2 buyers who rejected my work, I simply delivered to what they wanted and they both accepted the delivery and gave me a glowing positive feedback.In your case, because it already happened once, you can always tell the buyer to let you know if there is a problem with your delivery instead of giving you negative feedback.I hope this helps,Bruce Link to comment Share on other sites More sharing options...
yankee77 Posted December 23, 2012 Share Posted December 23, 2012 After you’ve sent the message to the buyer and given him a chance to respond, just message Fiverr back and let them know what happened. This happened to me once, a guy left unjustifiable negative feedback, so I contacted Fiverr and they said to try to contact him, which I did (but he had left Fiverr it seems), then I contacted Fiverr again and after hearing the story they removed the bad feedback.Fiverr customer service handle these problems well in my experience… if you have a genuine case where the bad feedback was not justified (it happens) they will work it out with you. Link to comment Share on other sites More sharing options...
hotwebideas Posted December 23, 2012 Share Posted December 23, 2012 Reply to @yankee77: When customer support removed my bad review, I also lost the profit on the sale which upset me, because the buyer got a free service from me. I know the removal of the bad review outweighs the loss of the sale, but the principle of it for me is that he never should have gotten away with a freebie from me, so there are still flaws in this approach. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.