What you have do in this situation ?
Please help me.
- Buyer make Order. at 17:55 FEBRUARY 15, 2015
- I have start it.
- Buyer ask for youtube logo below picture.
- I have start it with logo for free.
- Buyer ask for cancel but i have start the work at 21:55 FEBRUARY 15, 2015 4 hour late.
- I have not accept it because i have start work.
- Buyer said : Ok. Go ahead. - Ok, go ahead!.
- I have finished the video in HD from picture text and logo.
- Buyer ask for something extra (i not offered in my gig).
- I have do it.
- Buyer ask for cancel again.
- Buyer leve negative feedback : " Terrible experience! The seller won’t let you cancel your order and won’t refund you. I tried to cancel my order 10mins after I placed it and he wouldn’t let me. I’m still trying to get my refund back through fiverr customer support."
I have contact Customer Support for this.
Customer Support : Hi there,
Unfortunately, we will not be able to remove the feedback as it does not violate our Terms of Services. It appears that the buyer even asked to cancel the order before you delivered and you did not but continue to ask them for the information to cancel. I would recommend try working things our with your buyer.
XXXXX - Fiverr Customer Support