I am new on Fiverr, please help me.
My gig is about translation. I delivered an order and got very poor rating (2.3 stars). The buyer said that there are double spaces in my work and sometimes no spaces. Although I did those errors, I cannot completely agree with him and feel very disappointed because of the following:
- the mistakes are about editing, not translation
- I got the order ready in 1 day instead of 3 (as it was said initially)
- he gave me 4 stars for communication. I wrote him 2 times: when I started the order , smth like “everything is clear, I start the translation” and when delivered “thank you for the order. please let me know if there are any remarks” . i believe these are normal and polite, but he didn’t respond to neither of my messages and gave 4 stars for communication.
- I was ready to redo the task but he didn’t let me.
Please tell me if I can do anything to justify myself or he (the buyer) is completely right?
I am so upset, I had only 5star rating before that, and now… :((((